English FAQs
Explore our FAQ section for common questions about GORMEDIC. Don’t see your answer? We’re here to help.
Quick Links That May Be Helpful
Access frequently used tools and information in one place – from equipment catalogs to technical support and service requests.
Common Questions
What types of medical equipment do you supply?
We offer a wide range of equipment for clinical and hospital use, including ultrasound machines, endoscopy systems, critical care devices, dental equipment, laboratory instruments, imaging solutions, consumables, and more. Both new and refurbished options are available to suit different needs and budgets.
Can I request custom specifications or specialized orders?
Yes — we handle custom requests. If you need a device with specific features, upgrades, or tailored configurations, our team will work with you to find or build the right solution. Just send us your requirements and we’ll advise on the best options.
How do you handle shipping and delivery?
We ship worldwide by air, sea, or road, and always aim to balance speed, safety, and cost. Once your order is confirmed, we’ll provide delivery timelines and tracking details. Packaging and logistics are managed with care to ensure your equipment arrives in excellent condition.
Do you provide after-sales support and maintenance?
Absolutely. Our service doesn’t end with delivery — we offer after-sales support including maintenance assistance, spare parts sourcing, and technical help. Whether you need routine support or help troubleshooting, you can reach out to our customer service team anytime.
Products
What kinds of medical products are available?
We offer a wide selection of medical devices and equipment, including imaging machines, diagnostic tools, surgical instruments, dental units, laboratory equipment, patient monitoring systems, and more. Both new and certified refurbished products are available so you can choose based on your clinical needs and budget.
What does “certified refurbished” mean?
Certified refurbished products have been professionally restored to full working condition. They go through thorough inspection, testing, and quality verification by our technical team. Refurbished equipment is a cost-effective alternative to new units without compromising reliability or performance.
Can I see product specifications before purchasing?
Yes — every product listing includes detailed specifications, images, technical information, and available accessories. If you need additional documentation (manuals, datasheets, certificates), just ask and we’ll provide them before you order.
Do you offer warranties on products?
Yes. Warranty coverage depends on the product type and whether it’s new or refurbished. We stand behind the quality of our equipment and provide warranty details upfront so you know exactly what support you’ll receive after delivery
Services Questions
What services does Gormedic provide?
We provide end-to-end services related to medical equipment, including sourcing, refurbishment, inspection, logistics coordination, installation guidance, and after-sales support. Our goal is to ensure you receive reliable equipment and ongoing assistance long after delivery.
Do you help source hard-to-find or discontinued equipment?
Yes. We specialize in sourcing both current and discontinued medical devices. Through our global supplier network, we can often locate equipment that is no longer manufactured or difficult to find, including compatible accessories and spare parts.
Do you offer inspection and quality assurance services?
All equipment supplied by Gormedic is inspected and tested before shipment. Our quality assurance process ensures functionality, safety, and compliance with agreed specifications. Inspection reports and documentation can be provided upon request.
Can you assist with installation and setup?
We support installation by providing technical documentation, remote guidance, and coordination with local technicians when required. Our team ensures you have the information and support needed to get your equipment up and running efficiently.
What after-sales support is available?
After delivery, we continue to support you with technical assistance, troubleshooting, spare parts sourcing, and maintenance guidance. Our service team is available to help extend the lifespan and performance of your equipment.
Didn’t Find the Answer? Ask us Questions
Contact Us Your Way: Phone, Email, or Online
